ONLINE ORDERS

Unfortunately not, please get in touch with us via phone or email to arrange an exchange. Please note that shipping charges for exchanges are for the customers account.

EFT, Credit Card and Snapscan. We do not run accounts or offer consignment options. You may also collect your order at our offices and pay on collection.

We would prefer you order online.

If you do not receive your order confirmation email after 30 minutes please contact us at via our contact form, via WhatsApp or call us.

Ensure you check your items against your invoice. If you have received the wrong item, your item is damaged or there is an item missing, please contact us within 48 hours of receiving your order. After this period, Anna-B Jewellery will not accept liability.

Yes. You will receive an invoice for payment once your orders has been packed.

SHIPPING AND DELIVERY

Shipping costs are quoted once we have packed your order and received a quote from our couriers.  The cost is determined by the weight, volumetric size and your location.  You are very welcome to use your own courier.

This will depend on your location (city vs outlying area) and the size / weight of your parcel.  If the parcel isn’t sent overnight it will be 3 to 5 business days.

Once your booking has been made you will receive an email notification from us.

When your booking is made we will forward you the tracking number of your parcel and the courier contact details for ease of reference.  If you are unable to track your parcel and it has not been delivered after 3 to 5 business days, please make contact with us.

PRODUCTION INFORMATION

If you can’t find the product you want online please contact us via our contact us and we will gladly attempt to source the specific item for you.

Our Fashion jewellery allows you the range and scope of the latest trends without the high costs of precious metals. Fashion or costume jewellery is fragile but when treated with respect will last and look fabulous for many years. 

 

Here are basic tips to preserve and care for your fashion jewellery.

 

  • Always store individual items in boxes, drawers, soft cloth or zip lock bags
  • Do not expose to extreme temperatures and moisture.
  • Protect when using perfume or hair spray
  • Natural body oil or lotions can damage your Jewellery, wipe off after use
  • Accessorise as your final step when dressing
  • Do not use detergents, harsh chemicals or jewellery cleaners, just wipe, rinse and dry
  • Do not wear jewellery when doing household tasks
  • Take care not to drop, knock or rub the stones as they can easily chip or fall out

Sterling Silver can oxidise when exposed to air or high levels of humidity, silver needs to be polished with a soft cloth to remove this oxidation. Lighting can also negatively impact the colour of the silver. Silver jewellery should also be stored in a box, bag or soft cloth to prevent scratching with other items.

Spraying perfume directly onto your jewellery could impact it’s colour. Some medications or skin types may also cause silver to tarnish.

When cleaning your jewellery do not use harsh chemicals, rather a silver dip, polish paste or silver cloth. Check that there are no loose stones and limit gemstone exposure to silver polish.

Some cleaners may harm certain gemstones. You may also use a mild diluted dishwashing liquid and afterwards rinse thoroughly and dry with a soft cloth.

Rhodium plated 925 silver does not tarnish.